At Zylorn.xyz, we are committed to providing high-quality products and ensuring customer satisfaction. Our Warranty Policy outlines the terms and conditions for warranty coverage, claims, and related processes. By purchasing our products, you agree to the terms outlined in this policy.

1. Warranty Coverage

1.1. Scope of Warranty

Our warranty covers defects in materials and workmanship under normal use for a specified period, as outlined below:

  • Electronics: 12 months from the date of purchase.
  • Home Appliances: 24 months from the date of purchase.
  • Accessories: 6 months from the date of purchase.

The warranty is valid only for the original purchaser and is non-transferable.

1.2. Limitations

The warranty does not cover:

  • Damage caused by misuse, abuse, or accidents.
  • Unauthorized modifications or repairs.
  • Normal wear and tear, such as scratches or discoloration.
  • Issues arising from improper installation or failure to follow instructions.
  • Products purchased from unauthorized sellers.

2. Warranty Claim Process

2.1. Documentation Required

To initiate a warranty claim, customers must provide:

  • A valid proof of purchase (receipt or invoice).
  • Photographs or videos of the defect (if applicable).
  • The product’s serial number or model number.

2.2. Steps to File a Claim

  1. Contact Customer Support: Reach out to us via email at support@zylorn.xyz or call our hotline at +1 (800) 123-4567.
  2. Submit Documentation: Provide the required documents and information to verify your claim.
  3. Inspection and Verification: Our team will review the claim and may request the product for inspection.
  4. Approval or Denial: Upon verification, we will inform you of the claim’s status within 7 business days.
  5. Resolution: If approved, we will repair, replace, or refund the product, as applicable.

3. Warranty Services

3.1. Repair Service

If the product defect is repairable, we will:

  • Conduct repairs using original parts.
  • Provide a warranty extension for the repaired part for an additional 90 days.

3.2. Replacement Service

For products deemed irreparable, we will:

  • Replace the defective item with an identical or equivalent product.
  • Offer a replacement only once per warranty period.

3.3. Refund Option

In cases where repair or replacement is not feasible, we will:

  • Issue a refund equivalent to the purchase price.
  • Process the refund within 14 business days of approval.

4. Exclusions and Special Cases

4.1. Products Without Warranty

The following items are excluded from warranty:

  • Clearance or discounted items marked as “Final Sale.”
  • Free promotional products.

4.2. Out-of-Warranty Services

For products outside the warranty period, we offer:

  • Paid repair services, subject to parts availability.
  • An estimated quote provided before proceeding with any service.

4.3. Shipping Costs

  • Customers are responsible for shipping costs when sending products for inspection.
  • We cover return shipping costs for approved warranty claims.

5. International Warranty

5.1. Applicability

Our warranty is valid only in the country of purchase. For international purchases:

  • Customers must contact the retailer or distributor in their region.
  • Additional fees may apply for cross-border services.

6. Customer Responsibilities

6.1. Proper Use and Maintenance

Customers must:

  • Use products as intended and follow care instructions.
  • Store products in appropriate conditions to avoid damage.

6.2. Timely Reporting

Warranty claims should be reported as soon as the defect is identified. Delayed reporting may affect eligibility.

7. Dispute Resolution

7.1. Arbitration Clause

In the event of a dispute regarding warranty claims:

  • Both parties agree to resolve the matter through binding arbitration.
  • The arbitration will be conducted in the jurisdiction of Zylorn.xyz’s headquarters.

7.2. Governing Law

This Warranty Policy is governed by the laws of [Your Country].

8. Modifications to the Policy

8.1. Updates

Zylorn.xyz reserves the right to amend this Warranty Policy at any time. Changes will be effective immediately upon posting on our website.

8.2. Notification

Customers will be notified of significant changes via email or website announcements.

9. Contact Information

For inquiries or assistance regarding this Warranty Policy, please contact:

    • Email: admin@zylorn.xyz
    • Address: 1507 W Jefferson St, Joliet, IL 60435, United States
    • Phone: +18157736100

Thank you for choosing Zylorn.xyz. We value your trust and strive to provide exceptional service. This Warranty Policy ensures transparency and clarity, allowing you to enjoy our products with peace of mind.