Thank you for shopping at zylorn.xyz. We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. Below is our comprehensive return policy to guide you through the process.
1. General Return Policy
At zylorn.xyz, we offer a hassle-free return process. If you are not satisfied with your product, you may return it under the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 30 days from the date of purchase.
- Proof of purchase (such as a receipt or order confirmation) is required.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Condition: The product must be undamaged, unused, and include all original tags, manuals, and accessories.
- Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Perishable goods (e.g., food, flowers, magazines).
- Custom or personalized items.
- Intimate or sanitary goods (e.g., undergarments).
- Hazardous materials or flammable liquids/gases.
3. Return Process
Follow these steps to initiate a return:
- Contact Us: Reach out to our customer service team at support@zylorn.xyz with your order details and reason for the return.
- Approval: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
- Shipping the Item: Package the item securely and include the RAN in the shipment. Send the package to the return address provided.
- Inspection: Upon receipt, we will inspect the item to ensure it meets the eligibility criteria.
- Refund or Exchange: After inspection, we will process your refund or exchange.
4. Refunds
Refunds will be processed as follows:
- Method of Refund: Refunds will be issued to the original payment method. If this is not possible, store credit may be provided.
- Processing Time: Please allow up to 7-10 business days for the refund to appear on your account after approval.
- Deductions: Shipping costs are non-refundable, and the cost of return shipping may be deducted from your refund unless the return is due to our error.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. To exchange an item:
- Contact us at support@zylorn.xyz with details of the defect or error.
- Follow the return process outlined above.
- Once we receive and inspect the item, we will ship the replacement at no additional cost.
6. Return Shipping
- Responsibility: Customers are responsible for paying the shipping costs for returning items unless the return is due to our error.
- Shipping Method: Use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of your returned item.
7. International Returns
For international customers, the same return policies apply. However, please note:
- International shipping fees are non-refundable.
- Any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.
8. Exceptions
Some exceptions to our return policy include:
- Seasonal Items: Holiday or seasonal items are only eligible for return before the holiday or season ends.
- Digital Products: Software, downloadable items, and gift cards are non-refundable.
- Final Sale Items: Items marked as “Final Sale” or “Clearance” cannot be returned or exchanged.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@zylorn.xyz. Include the following information:
- Order number.
- Photos of the damaged/defective item.
- A detailed description of the issue.
We will evaluate the issue and offer a resolution, which may include a refund, replacement, or store credit.
10. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card company; it may take some time before the refund is officially posted.
- Contact your bank, as processing times can vary.
If you have done all of this and still have not received your refund, contact us at support@zylorn.xyz.
11. Contact Information
For any questions or concerns about our return policy, please contact us:
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- Email: admin@zylorn.xyz
- Address: 1507 W Jefferson St, Joliet, IL 60435, United States
- Phone: +18157736100
12. Policy Updates
We reserve the right to update this return policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
We appreciate your business and are committed to ensuring your satisfaction. Thank you for choosing zylorn.xyz!